Privacy Policy

Who we are

Itineraryticket Ltd., 34 Wai Yip St, Kowloon Bay, Hong Kong.
General: info@itineraryticket.com · Support: booking@itineraryticket.com

Data we collect

• Contact & support: name, email, message, order number.
• Order & travel: passenger names (as in passport), itinerary, dates, reservation info.
• Payment status: success/failure, amount, currency, transaction references (we do not store full card numbers).
• Technical: IP address, device/browser info, pages visited, timestamps (security/analytics).
• Marketing: only if you opt in.

Purposes & legal bases (GDPR)

• Provide our service / fulfill orders (Art. 6(1)(b)).
• Support & security incl. fraud prevention (Art. 6(1)(f)).
• Legal obligations e.g., tax/audit retention (Art. 6(1)(c)).
• Marketing/analytics with consent where applicable (Art. 6(1)(a)).

Recipients

We use service providers for hosting/CDN, payment processing, email/support tools and analytics. They process data on our behalf under appropriate contracts.

International transfers

Where data is transferred outside the EEA/UK, we use safeguards such as Standard Contractual Clauses.

Retention

• Order/transaction records: retained to comply with tax/commercial laws.
• Support inquiries: up to 24 months after last contact unless longer required.
• Analytics: per settings described in our Cookie Policy.

Your rights

You can request access, rectification, deletion, restriction, portability, and object to processing. Where processing is based on consent, you may withdraw it at any time. You also have a right to complain to a supervisory authority.

Cookies

See our Cookie Policy and the “Cookie Settings” control to manage preferences.

Contact & changes

For privacy matters email booking@itineraryticket.com. We may update this policy; the version on this page applies.